We are committed to delivering high quality services to our customers and your feedback is very important to us. Please take a moment to tell us how we are doing and if there is anything we can do better.
Which department have you contacted today?
Which officer dealt with your enquiry?
How easy did you find it to contact us today?
Very easy Easy No opinion Difficult Very difficult
How friendly and helpful were we when you contacted us today?
Extremely Above average Average Fair Poor
How did you contact us today?
By e-mail By telephone In person In writing Other (please specify):
How was our performance in terms of our knowledge and ability to help with your enquiry?
Excellent Good Average Fair Poor
How would you rate the speed at which we responded to your enquiry?
Overall, how would you rate the service you received today?
What was the nature of your enquiry?
If there was one thing we could have done better today, what would that have been?
In order for us to give feedback on your comments, please complete the following information:
Name:
Address:
Telephone number:
E-mail address:
Preffered method of contact: post e-mail telephone
If you require a copy of this questionaire in large print or in any other format, please contact Paul Kitson, Customer Care Manager on 0800 0323222 or e-mail: comments@tunbridgewells.gov.uk