Survey Ref:	11
Title:	Customer Feedback Survey 'How Are We Doing' (Pilot Survey)

Date:	01/09/2001	Target Audience:	Customers
Service:	Corporate Marketing and Communications	Sample size:	0
Methodology:	Self Completion	Response rate:	494
Carried out:	In house	% Response:	n/a

Survey period:	October
Outcome:	A four week pilot survey to monitor and evaluate customer feedback on service provided. Survey results identified relative areas of customer satisfaction. The need for some improvements was identified. The survey to run biannually to track changes.
Questionnaire:	Click here to view questionnaire and headline results
Report:	Click here to view report
Contact:	Ingrid Weatherup (01892 526121 ext. 3327)