Survey Ref:	12
Title:	Customer Complaints and Suggestions Form

Date:	01/04/2002	Target Audience:	Users
Service:	Corporate Marketing and Communications	Sample size:	84
Methodology:	Website	Response rate:	84
Carried out:	In house	% Response:	100

Survey period:	April - March 2003
Outcome:	On-line form is a mechanism used for residents, visitors to submit details of a suggestion or complaint to the council. Detail forwarded to Customer Care Manager for action with procedure standards.
Questionnaire:	Click here to view questionnaire and headline results
Report:	Click here to view report
Contact:	Ingrid Weatherup (01892 526121 ext. 3327)