Survey Ref:	220
Title:	Tunbridge Wells Borough Council Web site User Satisfaction Survey and 2nd Quarterly Report 2004

Date:	01/07/2004	Target Audience:	Users
Service:	Corporate Marketing and Communications	Sample size:	0
Methodology:	Online / Website	Response rate:	15
Carried out:	In house	% Response:	n/a

Survey period:	April - June 2004
Outcome:	This report monitors visitor traffic to Tunbridge Wells Borough Council's website on a quarterly basis. Results from the user satisfaction survey form part of the quarterly website report, providing visitors feedback of their visit to the council website. Comments received are forwarded to relevant departments for action and improvement.
Questionnaire:	Click here to view questionnaire and headline results
Report:	Click here to view report
Contact:	Louise Sanders (01892 526121 ext. 3373)