Survey Ref:	277
Title:	Customer Satisfaction Survey of TWBC Complaints Handling

Date:	01/03/2006	Target Audience:	Residents
Service:	Corporate Marketing and Communications	Sample size:	0
Methodology:	Postal	Response rate:	0
Carried out:	In house	% Response:	n/a

Survey period:	October 2005 - March 2006
Outcome:	Research being designed. Survey will be on-going and distributed to those on completion of complaint investigation.
Questionnaire:	Click here to view questionnaire and headline results
Report:	Click here to view report
Contact:	Ingrid Weatherup (01892 526121 ext. 3327)